To customers pay by credit card:
- We will process your credit card within 1-3 business days. (Excluding weekends and holidays)
- Upon APPROVAL, your order will normally be shipped within 1-3 business days.
- You will be sent an email when your payment is approved and when our order ships.
To customers pay by check (personal / company / money order):
- Please include your order number on your payment or include a copy of this email with your payment.
- Your payment must be received within 5 business days or 3 business days on orders over $10,000.00
- Your order will ship in 5-10 Business Days after receipt of your payment by HWMINT.com.
- You will be sent an email when your payment arrives and when our order ships.
When purchasing from HW Minting Company, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $50.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of HWMC.
When selling to HW Minting Company, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items. That amount will be charged to you, plus a $50.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of HWMC.
We offer FREE shipping to customer if any sizes of orders are $1000.01 USD or higher. It is only $12.95 USD flat rate for orders are less than $1000 USD in silver bullion or $20.95 USD flat rate for orders are less than $5000 USD in gold, palladium and platinum bullion. We have no handling fee or any other hidden charges or fees.
Sales Tax – Florida and Georgia residents please pay 7% sales tax, California residents please pay 8.50% sales tax and Texas residents please pay 8.25% sales tax on bars only unless it is $1000 or more on one single invoice or customers can provide their re-sales licenses. There is no sales tax on all round/coin gold/silver/palladium/platinum products in the States.
We guarantee your satisfaction at HW Minting Company. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion coins and bars. This right is limited to three (3) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by email at email@example.com or telephone at 877- HWMINTCO (496-4682) within three (3) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the Product; you are responsible for the cost of return shipping. HWMC reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
Investment risks – All investments involve risk – coins and bullion are no exception. The value of bullion is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment. Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone, since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.